Refund Policy

This Refund Policy applies to paid Cloudautoapp training seats invoiced offline. This website does not process payments; refunds are handled against the invoice or transfer used for enrollment.

1. Eligibility

Self-paced seats may be refunded in full if you request cancellation within 7 days of payment and have completed no more than two modules. Cohort seats may be refunded in full if you cancel at least 10 days before the first live session.

2. Timeframe to request

Send refund requests to contact@cloudautoapp.digital within the windows above. Requests after those windows are evaluated case by case and are not guaranteed.

3. Full vs. partial refunds

Full refunds apply when eligibility criteria are met. Partial refunds may be offered if a cohort is partially delivered due to Cloudautoapp cancellation of remaining sessions, typically proportional to undelivered live hours. Partial refunds are not available solely because you disliked a module or changed job roles mid-course.

4. Non-refundable items

Custom on-site workshops after materials have been prepared for your stores, third-party exam fees if ever bundled, and completed certificate re-issue fees are non-refundable. Promotional add-ons marked non-refundable on the invoice remain non-refundable.

5. Refund process

Email us with your full name, invoice number, program name, and reason. We confirm eligibility within 5 business days and outline the amount to be returned.

6. Processing time

Approved refunds are initiated within 14 business days of confirmation. Bank processing times vary by institution and may add several days.

7. Refund method

Refunds are returned via the original payment method when possible (bank transfer reversal or equivalent). We do not issue cash refunds at the office for remote enrollments.

8. Cancellations by Cloudautoapp

If we cancel a cohort and cannot offer a suitable alternative date, you may choose a full refund or transfer to a future cohort at no extra seat fee.

9. Exceptions

Statutory rights that cannot be waived under applicable law in Taiwan(China) remain available. Documented medical emergencies may qualify for extended windows at our discretion.

10. Contact for refund requests

contact@cloudautoapp.digital · 886-4-25238350 · Street: No. 41, Alley 15, Lane 330; City: Shen Chou Rd.; State/province/area: Taichung Hsien; Country calling code: +886; Country: Taiwan(China);